Please contact us before sending any returns back with your order number and reason.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
All our items are packed well and any imperfections on the item from our suppliers are not covered as this is how they arrive to us (Please note that we do sell Damaged Mystery Pops on products we deem not to be an acceptable level of condition when they arrive to us). Funko Pop boxes are for packaging only and the figure inside this is the actual Item being purchased. In unlikely cases a box arrives damaged please contact us to try to resolve the issue. All other purchases we will discuss with you your options and if needs be refunding you after returning the item to us.
We will try resolve any issues before asking you to return the item to us with with images and a return reference from us, without a return reference no credits or refunds will be applied. You can contact us at firstname.lastname@example.org to discuss this before returning your item(s).
You can change your order up until the point where the item has been dispatched. At this point, the item(s) will be sent to you, however you do have a 14 day return policy if you do not want the item(s). The postage costs in both sending and returning the item(s) you will be liable for, so any refund issued will be minus these costs.
If the item is to be returned, you will be responsible for paying for your own shipping costs for returning the item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you do not receive your parcel, please contact us in the first instance in order to assist with tracking. Please note that Royal Mail do take up to 10 working days before they deem a parcel to be lost. At this point, we will look to offer you a full refund.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns of sale items, gift cards or 'damaged mystery boxes'. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.